ALL SALES ARE FINAL. We do not issue refunds for any reason. You do have an option to reschedule your original date based on our availability.
Purchasing a party package prior to confirmation from our team that your date is available does NOT GUARANTEE your date request. PLEASE contact us at [email protected] via the contact tab on our home page for availability and special requests.
If you need to reschedule for any reason, please contact us 7 days prior to your original date and reschedule within 30days.
Per outdoor picnics/movie night rentals, Pomp & Purpose will hold the designated time and location for your event for 30minutes after the agreed booking time. Pomp & Purpose has the right to CANCEL the picnic/event if the client does not arrive during the designated grace period. There will be no rescheduling options under such circumstances.
If the client elects to leave prior to the designated end time, please be sure to contact a team member at Pomp & Purpose to advise of the early departure.
Also note, all rented equipment is under the care of the client until returned to a team member of Pomp & Purpose.
The client whom purchased the rental package, paid the deposit and made full payment for the package is responsible for any damages, lost, or stolen items. The client is responsible to pay the full cost of each item(s) that is damaged, lost, or stolen.
For pre-set party packages such as Spa Party, Sleepover TeePee Party, Paint Party, Backyard Movie Party etc, refunds are not issued for any unused equipment or party items once delivered to your party location and we DO NOT issue a refund for a party guest whom is a NO SHOW.
However, you will receive a refund for any payment made for a guest(s) that does not RSVP within one week for any of the parties mentioned above. A courtesy refund for any pre-paid guest that does not submit an RSVP within the allotted time frame, will be issued AFTER the conclusion of the party on the 15th of the month. We must receive proper notice on our end that the guest(s) did not rsvp within seven days prior to the event date.
As a small business, we've found accepting a deposit to secure a date, invites an influx of last minute cancellations which prevent our services from being utilized by serious inquiries.
We apologize for any inconvenience. We appreciate your business and your full cooperation.